Refund policy

Last updated 23 October 2026

Try Pencil with 10 drawings before you pay anything, so you can see what it does first.

Change of mind

Each drawing uses real computing power the moment it runs, so we don't give refunds for change of mind, for unused drawings, or for part of a month.

Cancelling

You can cancel Pro any time from your dashboard, or by emailing us. You won't be charged again, and Pro stays active until the end of the month you paid for.

When something goes wrong

If Pencil isn't working because of a problem on our side, email contact@golproductions.com and tell us what happened and when. We'll fix it as soon as we reasonably can.

We don't give refunds or credits for downtime, slowness or errors, except where the Australian Consumer Law requires it (see below).

If a refund is due, it goes back to the card you paid with, through Stripe. Your bank may take a few days to show it.

Your rights

Our services come with guarantees under the Australian Consumer Law that can't be excluded. If the service has a major failure, you're entitled to cancel and get a refund for the unused part, or to compensation for its reduced value. For a failure that isn't major, you're entitled to have it fixed within a reasonable time, and if that doesn't happen, to cancel and get a refund. This policy doesn't limit those rights.

Contact

Email contact@golproductions.com from your account's email address. We aim to reply within 3 business days (Perth, Western Australia time). If you're not happy with how we've handled a problem, you can contact Consumer Protection WA (consumerprotection.wa.gov.au) or the ACCC (accc.gov.au).